FAQ's
How long does shipping take?
Standard orders take between 7 and 10 business days to arrive at your door.
How can I track my order?
Upon purchase, you will receive an email with your order number. The order # also allows you to track your shipping on the Shop App. Once your order has shipped, we also send you a confirmation email.
What is your return and exchange policy?
We want you to love what you ordered, and we know online shopping can come with hurdles, so we will gladly accept unworn, unwashed or defective merchandise for customer funded returns or exchanges within 30 days from the original shipping date.
To be eligible for a return, your item must be unworn/unused and in the same condition that you received it. If any part of your order arrives damaged, please email info@thealtaredlife.com with a photo of the damaged items, and we will assist you with your inquiry.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Google Pay, and Venmo. All transactions are securely processed.
How can I contact customer service?
You can reach our customer service team via email at info@thealtaredlife.com or by calling our toll-free number at 817-707-1482 . Our support hours are Monday to Friday, 9 AM to 5 PM GMT.